How to pay

1. The order of things

1. You send us a request or write to us; we agree what needs to be done.
2. We complete our client checks (see our AML & Compliance Statement).
3. We issue a quote with the services, the price, the currency and the date it is valid until.
4. We issue an invoice with our payment details.
5. You pay; we confirm receipt and start work.
6. When the work is done, you receive the result and our completion document.

We issue payment details only after step 2. If you have payment details from us without having gone through the checks, please stop and write to us.

2. Ways to pay

• Bank transfer in AED or USD — to our account with our bank in the United Arab Emirates, against the invoice · Good to know: the ordinary way; the payment reference must be the invoice number
• SWIFT transfer from abroad — from your bank outside the United Arab Emirates · Good to know: tell us in advance: an unannounced incoming transfer from abroad takes longer at the bank
• Payment card — through our licensed payment service provider, where the quote offers it · Good to know: we add no fee for paying by card

We do not accept cash. We do not accept cryptocurrency or other virtual assets.

3. Rules that apply to every payment

• The payer must be the client named in the quote. A payment from anyone else is accepted only if we approved that payer in writing in advance, after our checks. Any other payment goes back to where it came from.
• The amount and the currency must match the invoice. If they do not, we ask you to pay the difference or we return what we received.
• The payment reference must be the invoice number. This is how a payment is matched to your file.
• Government fees are charged at cost, without mark-up, and are shown separately from our fee in the quote and in the invoice.
• Our prices are in AED unless the quote states another currency. Your own bank's charges and conversion rates are yours.

4. 🔴 Protect yourself from payment fraud

Our bank details do not change by e-mail. If you receive a message that appears to be from us asking you to pay to a different account, or asking for urgency, do not pay: call us on the number published on this website and confirm. We will never ask you for your card number, your CVV code, a one-time password, or the password to your online banking.

5. Invoices, receipts and refunds

We issue an invoice for every payment, and a receipt on request, in the name of the client named in the quote. Cancellation and refunds are set out in our Refund and Cancellation Policy: before work starts, everything paid for our services comes back, less any government fee already paid on your behalf; after work has started, we return what you paid less the part already performed.

6. Questions

Write to claims@metatria.com. This page is published in Arabic and English; in case of any discrepancy, the Arabic text prevails.